Thank you for supporting The Forged Legion.
Below is our full shipping policy, including delivery timelines, tracking details, and what to do if a package is delayed or marked as delivered but missing.
1. Order Processing Times
All orders are processed within 2–5 business days.
During high-volume periods (holidays, new releases, limited drops), processing may extend to 5–10 business days.
You will receive an email confirmation when your order enters processing and another once the tracking number becomes active.
2. Shipping Times
United States (Lower 48 States)
Delivery takes 5–10 business days after processing.
Alaska & Remote U.S. Territories
Delivery takes 7–12 business days after processing.
These timeframes are estimates provided by carriers and may vary due to USPS volume, customs clearance, seasonal demand, or weather conditions.
Once the parcel enters the United States, the final delivery is handled by USPS.
3. Tracking Information
Once your order ships, you will receive a tracking number.
Important notes:
-
Tracking can take 2–5 days to update after dispatch.
-
Until USPS performs the first acceptance scan, tracking may show “Label Created” or “Awaiting Item”.
-
International handoff steps may temporarily delay updates.
You may track your parcel through our tracking page or directly on USPS once it enters the domestic network.
4. “Delivered” but Package Not Found
If your tracking shows “Delivered” but you cannot locate your package, please:
-
Check your mailbox, front door, porch, garage, or any safe-drop locations
-
Ask neighbors, household members, or building staff
-
Check parcel lockers or community mailrooms
-
Wait 48 hours (USPS occasionally marks packages as delivered prematurely)
-
Contact your local USPS office with your tracking number
Most missing packages are located within 1–3 days.
If you still cannot find it, contact us at contact@theforgedlegion.com.
5. Shipping Protection (If Purchased)
If you added Shipping Protection at checkout, you are eligible for:
Protection claims must be made within 7 days of the package being marked as delivered or lost.
If protection was not purchased, we will still assist you, but compensation is not guaranteed.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing the correct address at checkout.
If an order is returned due to:
We can reship the order once the customer pays the reshipping fee.
Refunds are not available for address errors not caused by us.
7. Customs, Duties, and Import Fees (International Orders)
International customers are responsible for any customs or import taxes applied by their country.
These fees are not included in our prices and are determined by local authorities.
8. Order Cancellation
Orders may only be cancelled before they enter processing.
Once a shipping label is created or the order is handed to the carrier, the order can no longer be cancelled.
9. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours and include:
We will arrange a replacement when applicable.
10. Lost Packages
A package is considered officially lost when:
If your order is confirmed lost:
11. Contact
For any shipping questions, tracking issues, or delivery concerns, contact us at:
contact@theforgedlegion.com
